Lood’s Plumbing, Solar and Gas Services are managed by husband and wife team, Lood and Diana de Clercq. Lood is for the most part responsible for assistance and support towards the Management Team consisting of Ruan Hattingh & Dinette Kruger. Diana takes charge of the administration, finances and customer services. Diana is assisted by Dinette and Dianelle who is responsible for appointments and managing of teams.
From January 2001 to June 2014 we mainly worked on Construction Plumbing sites and housing projects all over South Africa, some of our clients at the time were Stocks & Stocks Housing, Steffanutti Stocks and WF Kroon. We however changed direction in the winter of 2014, when we made the decision to focus more on specialised maintenance Plumbing, Leak Detection, Gas Installations, Rainwater Systems, Heat Pumps and our speciality, Solar Geysers. This was a tough decision at the time, but one we never regret.
Our goal is to provide the best possible customer service to all our new and loyal customers in Pretoria East and Pretoria. We strongly believe that outstanding Customer service brings repeat business and we are proud of the fact that we have long term relationships with countless customers which is based on mutual respect. We are committed to fair and honest business principals, and strive to be the most reliable and trusted Plumbing and Solar geyser expert company in Pretoria East, Pretoria, Centurion and Johannesburg.
Ruan was promoted to Manager in the beginning of July 2017 after being our most consistent and most reliable Technician. It was the most obvious choice to promote him. He takes control over all the technical aspects as well as quality control over all work with the assistance and guidance from Lood. Part of his responsibilities is to handle all quotations, see to that all Technician’s work is up to standard and to ensure that our client’s get the service they deserve and we promise.
Dianelle joined our dynamic team in the beginning of July 2017 on a part time basis. She is the other friendly voice that answers the phone. She is responsible for following up with all clients on work done by our Technicians and to ensure that we have happy clients. She and Dinette works closely together on all other administration duties. She has proven herself as a big asset to the team.
We live by these guidelines and encourage our first-class team to do the same:
- Always be positive
- Always be friendly and helpful.
- Always be precise and on time with appointments
- Always give your best
- Always be fair
- Always be honest
- Our clients deserve only the best.
- If it is worth doing it is worth doing right.
- IOPSA Members ( Institute of Plumbing South Africa) Member No: 3323
- PIRB Member ( Plumbing Industry Registration Board) Member No: 0267/03
- Qualified and Licensed Plumbers
- Qualified Solar Geyser installers
- Accredited Nova Sun & Solartherm Solar Geyser installers
- Accredited Kwikot Solar Geyser installers
- Accredited Kwikot Heat pump installers
- Accredited Alliance and SirAir Heat pump installers
- Accredited Geyserwise Intelligent Controller installers
- Accredited Saniflo installers